Conditions of use
- OFFER VALIDITY TIME
The quotation will be valid for 7 days by the described date. After the date, Superyacht Chandlers Srl will not guarantee its validity, therefore we reserve the right to consider the order invalid if necessary. By accepting order and payment, the customer sends to Superyacht Chandlers Srl a request to purchase the products required. Order submission implies the agreement (in accordance with art. 10 DL 196/2003) to receive communications to complete the order and therefore the sales contract in the ways and times described. We also remind you that all orders are individually handled.
- ORDER CANCELLATION
We can never cancel the order when goods are ordered by the client. We remind you that the right of withdrawal (pursuant to Legislative Decree 21 of 02.21-14) is applicable only to final consumers and never to companies or individuals in possession of VAT number.
Descriptions, materials, components, photos, dimensions and colors of the products published on our cataloge are to be intended as indicative, and may be subject to improvements. For confirmations, please contact us through our email address.
Prices shown in our catalog are VAT exclusive and may change without notice. Furthermore they are all list prices. The right prices will be included on quotation and they will be based on quantity and contingent offers.
- DELIVERY TIMES
Delivery times starts on all technical detail of the order have been agreed and Superyacht Chandlers Srl has received all the approvals/informations and necessary conditions to go ahead with the order. Delivery times are indicatively defined by Superyacht Chandlers and they are based on courier directions. If the circumstances differ from those known to Superyacht Chandlers Srl when the delivery date has been established, We can extend the timing according to the time necessary for the execution of the order considering the new circumstances.
- SHIPPING COSTS
Shipping costs will be calculated depending on every single order and they will be reported in the quotation. The customer will able to require a different shipping methods once received the quotation.
- WHAT TO DO ONCE THE PRODUCTS RECEIVED
When porducts will be received, before signing transport document, the customer will verify that the goods are in good conditions, checking that parcels have not been opened or manipulated. For every problem signing “received under reservation” with a description in delivery document (Package broken, Package manipulated, etc…). Send us within 24 hours from receipt an mail with package number, a complete damage description, and a copy of document signed under reservation. Remember to preserve the packaging and all could be help us to solve the problem in the easiest and fastest way. If the customer don’t sign under reservation, the courier sevice is relieved of any further responsibility regard the shipment.
Payment will be agreed once the order will be confirmed. We accept advanced bank transfer, credit card payment, cash on delivery. Delivery process start once payment will be completed.
- RIGHT OF WITHDRAWAL
The right of withddrawalis valid only for PRIVATE CUSTOMERS (in accordance with D.Lgs 21 del 21-02-14). The return cost will be at customer’s charge, in accordance with new regulations of D.Lgs 21 del 21-02-14.
10.LIMITATION OF LIABILITY
Superyacht Chandlers Srl doesn’t accept requests for a partial or total refund due to delays clearly attribuable to: – Courier (for example delays, route cancellation, data input mistakes etc.) – Reasons of force majeure (bad weather, accident, etc.) – Wrong or incomplete shipping address
– For delays attributable to customers: – delays in order confirmation – delays in communication – delays in payments and payment accountant sending – recipient not available by phone – recipient not present for the collection of the goods
The right to obtain VAT exemption depend from type of vessel and status of the vessel (new building, yacht outstide EU, yacht under temporarily importation, etc). To obtain the VAT exemption is necessary require this possibility before to start the purchase and provide all the necessary documentation to account department