Privacy Policy

Who we are
Superyacht Chandlers S.r.l. takes very seriously the protection of third parties personal data in its possession, and is committed to protect the privacy of said third parties included, but not limited to, its customers, when carrying out its business. In particular emphasis is given to the security and confidentiality of customers’ personal data.
Superyacht Chandlers S.r.l. (hereinafter “SYC” or the “Company”), in accordance with article 13 of the GDPR 6749/2016, as Data Controller of the personal data collected on this website provides you with the following information.

What personal data can be collected
The following categories of personal data – jointly defined Personal data – relating to you may be collected:

• Contact data: information on you full name, mobile number, email address, yacht’s name;
• Other personal data: information you provide us by filling out our “Comments” box in the “Contact” section form;
• Interests: information you provide us regarding your general interests, behaviour, habits and choice of purchases;
• Website usage: information on how you use our website, how you open or forward our communications, including information acquired via cookies
(see our Cookie Policy on our website) wich regulates the details;
• Additional personal data: any other information that you provide (regarding education or profession);

How we collect your personal data
SYC collects and processes your Personal data in the following circumstances:

• When you contact us to request SYC’s services or information via our form in the “Contact” section; register on our website / download our App;
• When you sign up to “Subscribe to our Newsletter” section in order to receive newsletters and communications about events sponsored by SYC;

In the event you provide Personal data on behalf of someone else, you must first ensure they have read this Privacy Policy. Please help us keeping your Personal data up-to-date by informing us of any changes.

How can your personal data be used?
Personal data processing can be justified by any of the following actions that fall within the existing data protection regulations.
a) Reply to your enquiries and/or service requests submitted via our “Contact” section form on our website
SYC may process your Contact data and Other personal data in order to provide you with the requested services, and to reply to your enquiries submitted via our form in the “Contact” section of our website.
Legal basis for the processing: execution of contractual/precontractual obligations.
Data provision is compulsory for us to manage your enquiries; without it, we are unable to fulfil your requests. b) Marketing to meet your needs and to provide you with promotional content based on your preferences.
SYC may process your Contact data for marketing and advertising purposes in order to send you newsletters aimed at informing you about promotional initiatives on products, services and any SYC activities organize. Aforementioned content can be sent via automated means of contact (paper-based, email and other digital supports), traditional contact methods
(e.g. phone call with an employee), as well as market research and statistical surveys, should you give your consent and within the limits of the consent declaration.
SYC may also process your Contact data, Interests and Other personal data, in order to send you commercial information aligned with your preferences and specific customer profile, should you consent to it and within the limits of the consent declaration.
Legal bases for the processing: consent, a failure to give consent does not affect the contractual relationship.
c) Communication by SYC Group companies, affiliated and SYC’s partner companies for marketing purpose.
SYC may pass on your Contact data to any Group companies, affiliated and SYC’s partner companies (whose contact details are available at any time by sending a request to:
info@superyachtchandlers.it) for marketing and advertising purposes, aimed at informing you about initiatives on products, services and further SYC activities. Aforementioned content can be sent via automated means of contact (paper-based, email and other digital supports) and via traditional contact methods (e.g. call with an employee).
In this event, SYC, as well as affiliated and SYC’s partner companies process your data as independent data controllers. Legal bases for the processing: consent, a failure to give consent does not affect the contractual relationship.
Your consent may be revoked at any time by email: info@superyachtchandlers.it
d) Compliance with legally-binding requirements to be met in order to fulfil legal obligations, regulations and legal authorities provisions.
SYC collects your contact data in order to comply with legal obligations and / or for defence in the case of a legal claim. Legal bases for the processing: legal obligations with which the Company must comply.

How we keep your personal data safe
The Company employs a wide range of security measures to improve protection and maintain the security, integrity and accessibility of your Personal data.
All your Personal data is stored on our secure servers (or on secure paper copies) or on those of our suppliers and commercial partners, and can be accessed and used on the basis of our standards and our security policies (or equivalent standards of our suppliers and commercial partners).

How long we store your information for
The Company store your Personal data only for the length of time necessary to achieve the purposes for which it was collected as well as any other related and lawful purpose. Therefore, if you Personal data is processed for two different purposes, we will keep such data up until the longest purpose is achieve. We will cease to process the Personal data collected for the purpose whose retention period has expired.
We limit access to your Personal data to only those individuals who need to use it for the appropriate purpose. When your Personal data is no longer required, or when any legal precondition for keeping it no longer exists, it will be made completely and irreversibly anonymous (it can be stored in this format) or safely destroyed.
The retention periods relating to the different purposes described above are indicated as follows:

a) Reply to your enquiries and/or service requests submitted via our “Contact” section form
on our website. Your Personal data processed in order to provide you with the requested services and to replyto your enquiries submitted via the form in the “Contact” section,
will be kept for the period needed to reply and then for 24 months. Compliance with contractual obligations: data processed to comply with any contractual obligation may be kept for the duration of the contract and no longer than the subsequent 10 years, in order to verify any outstanding issues including accounting documents (e.g. invoices).
b) For marketing purposes, including profiling marketing: your Personal data processed for marketing purposes may be kept for 24 months as form the date you gave your consent
(except when you decline to receive further communication); for profiling marketing purposes, data will be kept for 12 months.
c) In the event of a dispute: should it be necessary for us to defend ourselves or take action or bring claims against you or any third parties, we may keep the Personal data we deem reasonably necessary for such purposes, for the length of time it takes to pursue the claim.

Who we can share your personal data with?
Your Personal data may be accessed by duly-authorised employees and by external suppliers, appointed, if necessary, as data processors, who support us in providing SYC’s services including services required to operate our website.
Should you wish to view our list of data processors and other individuals/entities with whom we disclose your data to, please contact us at: info@superyachtchandlers.it
CONTACTS
The contact details for Superyacht Chandlers, in its capacity Data Controller,
are the follows: Superyacht Chandlers S.r.l. – Via Virgilio 182 – 55049 Viareggio (Lu) Italy Should you have any question regarding the processing of your Personal Data, please contact us at info@superyachtchandlers.it or by phone on + 39 0584 370515
Your personal data protection rights and your right to file complaints before the supervisory authorities

You are entitled to request:

• access to your personal data
• a copy of the Personal Data you have provided (“portability”)
• the amendment of data in our possession
• the deletion of any data for which the legal precondition for processing no longer exists
• the deny processing for direct marketing purposes
• to revoke your consent, in case where the process is based on consent
• to limit the way in which we process your personal data

The exercising of the above rights is subjects to certain exceptions that are intended to safeguard the public interest ( e.g. the prevention or identification of crimes) and our interests (e.g. maintaining professional secrecy). Should you wish to exercise any of the above rights, we will check that you are entitled to do so and will usually respond within one month.
Superyacht Chandlers informs you that you can, at any time, revoke your consent for the processing of your personal data for marketing purposes, including profiled marketing, with future effect, by sending an email to the address: info@superyachtchandlers.it
This revocation will not affect the lawfulness of the data treatments carried out by the company before the revocation.
We endeavor to respond to any complaints or reports concerning the methods used the process your data. Nevertheless, should you wish, you may forward your complaints or reports to the authority responsible for data protection using the contact details you can find at www.garanteprivacy.it